Technical issues are identified and addressed in the context of customers’ severity manner. Support closely works with development teams to provide relief of open issues. The team is the driving force to the product improvement. Providing professional and personalised help to our customers, IYS’s support solves many operational challenges. With 97% customer satisfaction and annual support renewal contracts of 90 + percent, Prime’s support team shows the value that it adds to the supported products.
Characteristics
Product Support
IYS Product Support team provides support on hardware, operating system, database and application level. We help customers and enhance their perception of the products and increase the overall customer satisfaction.
Characteristics
Cyber Security
Planning, Implementation & Assessment of CERT-RMM. The CERT Resilience Management Model is the foundation for a process improvement approach to operational resilience management. It defines the essential organizational practices that are necessary to manage operational resilience.
Web Security Testing
Security researchers combine a multitude of automated testing tools with a manual follow-up testing of the target website with a focus on key functionality and client security needs. The automated tools include both well-known open-source tools (e.g. Nmap, OpenVAS, Nikto) and proprietary CyResLab tools developed specifically for the tests.
Mobile Security Testing
Security researchers find both standard and specific vulnerabilities in Mobile applications by using different static code/binary analysis tools, various dynamic analysis techniques and manual testing and verification of issues.
The client receives a report, listing the issues that have been discovered, along with a short assessment, including impact, attacker profile and total score, and suggested mitigation techniques (on an advisory level). Further help can be offered in defining and applying corrective security measures, tailored towards the client's requirements.
Characteristics
Agile Training
Our consultants have high professional qualifications as Scrum master, Scrum trainers, Kanban Management Professional, Accredited Kanban Trainer and Kanban Coaching Professional.
Agile Services using Scrum and Kanban methods for:
Agile transformation of organizations
Assessment of organizational culture and practices in respect to Agile implementation
Creation and coaching of new Agile teams
Inspection and adaptation of Agile practices to increase team performance
Inspection and adaptation of Agile practices to increase team performance